Global to local, our clients come from a wide variety of industry & sector

A major global data & business intelligence organisation, sought to appoint a professional telemarketing agency to undertake an ongoing appointment setting campaign on their behalf.

Soudini accepted the brief of generating as many high level qualified new business appointments with key decision-makers as possible in a traditionally difficult environment, & during the campaign generated over 1,370 qualified new business meetings, which resulted in numerous sales & ongoing sales processes.

A global marketing agency sought to appoint a professional telemarketing agency to undertake a specific event registering campaign on their behalf.

Soudini accepted the brief of registering as many key decision-makers as possible, to attend a ‘one-off’ integrated solution presentation event, which at the time was under subscribed, & during the campaign generated 72 fully qualified new attendee registrations which completely fulfilled the event subscription requirement.

A global motoring manufacturer dealership, sought to appoint a professional telemarketing agency to undertake a regular customer satisfaction survey campaign on their behalf.

Soudini accepted the brief of contacting as many customers as possible each month to compile an anonymous, frank and accurate analysis of their views, to help the client ensure that service levels promised had been delivered, & their customers were satisfied with the services &/or products that had been purchased, regularly completing around 70 surveys each month, helping the client maximise new & repeat business opportunities, & customer retention, by understanding their customers views & identifying areas that were either doing well, or needed improvement.

A global business intelligence company, sought to appoint a professional telemarketing agency to deliver an intensive 2 day training course to their in-house telemarketing team to improve performance.

Soudini accepted the brief of providing a trainer to deliver a course tailored to the clients specific business needs, to enable the in-house team to maximise new & repeat business opportunities & customer experience. A team of 5 operators were trained for 2 days on a variety of disciplines including: Theory & Practical Exercise Workshops, Presentation Skills & Structure Sessions, Negotiation Skills Sessions, Role Plays & Live Customer Call monitoring with immediate & post training feedback & analysis.

The course was a tremendous success with all candidates returning to their duties more energised, positive and motivated!

A global identity verification and pre-employment screening company, sought to appoint a professional agency to deliver appointment setting training to their field sales team to enable them to set more self-generated appointments & a fully trained internal sales team providing an increased number of appointments for the field sales reps & sales from incoming calls and self-generated prospecting.

Soudini accepted the brief & provided a trainer to a) assess and review current processes. b) suggest & then implement new processes. c) deliver the training to the field sales team. d) deliver the training to the internal sales team.

Once completed, the field sales team immediately delivered 20% more self-generated appointments. The internal team delivered over 50% more appointments & sales increased to over £250,000 per annum.

The engagement was so successful, all members of the internal sales team were promoted to other parts of the business & the task of selecting, engaging and training a completely new team was awarded to our trainer, which was again completed successfully, with the new internal sales team improving on the performance of the previous one within just 3 months.

Further training of the helpdesk & customer service teams was also awarded to our trainer in a relationship that became almost full time for 4 years.